Formerly responsible for managing the Service Desks at two Internationally successful Cyber Security companies, Rich Smith has over 15 years’ experience in resolving customers’ IT Security matters. During this time he and his teams were able to hit 100% of SLA’s. Rich founded RS22 so he could continue to deliver the top class support he’s founded his career on and maintain the unique personal touch that still makes business relationships so successful in our modern world.
Therefore, by allocating a named technical account manager to your support package, you can rest assured that you’ll be dealing with someone who gets to know your network as well as you do. Our goal is to help businesses mitigate both exterior and insider cyber threats using the best technologies in the industry whilst striving to excel ourselves on the levels of service we provide.
We firmly believe that compassion doesn’t have to be absent in the IT Industry, and as RS22 offer a full welcoming, professional service that those working in the IT sector deserve, you’ll never need to feel like you’re on your own.