- Phone: 0121 389 9022
- Email: sales@rs22.co.uk
Formerly responsible for managing the Service Desks at two Internationally successful Cyber Security companies, Rich Smith has over 15 years’ experience in resolving customers’ IT Security matters. During this time he and his teams were able to hit 100% of SLA’s. Rich founded RS22 so he could continue to deliver the top class support he’s founded his career on and maintain the unique personal touch that still makes business relationships so successful in our modern world.
Therefore, by allocating a named technical account manager to your support package, you can rest assured that you’ll be dealing with someone who gets to know your network as well as you do. Our goal is to help businesses mitigate both exterior and insider cyber threats using the best technologies in the industry whilst striving to excel ourselves on the levels of service we provide.
We firmly believe that compassion doesn’t have to be absent in the IT Industry, and as RS22 offer a full welcoming, professional service that those working in the IT sector deserve, you’ll never need to feel like you’re on your own.
About Us
Founded with a vision to bring back a personal touch to IT and Cyber Security Services, Rich Smith – Managing Director, wanted to add a sorely needed personal touch to the highest possible levels of service available.
Welcome
Our founding was inspired by an important vision; to provide exceptional levels of service in an often cold and transactional industry.
After working in the Information Security industry from the early days, Rich Smith, RS22’s founder and MD, recognized that the priority of Information Security companies was shifting away from personal relationships and quality customer service toward more generic services based on high volumes.
Our approach is different.
We provide designated technical staff to your account, who grow with your business over time, becoming familiar with your team and the unique subtleties of your network.
We know that money is the life-blood of a business, so we endeavour to maintain fair and reasonable prices at all times.
We also know Data and Information Technologies are the communication systems of a business and attacks upon them can be fatal to any organisation.
We believe it’s possible, nay, essential for a business to have both excellent personal service and excellent results.
Why?
Research (and our direct experience) has repeatedly demonstrated that focusing on effective Human business relationships means we can resolve problems more quickly whilst creating a positive problem-solving atmosphere with all involved.
Fundamentally, the Human element is not going away any time soon, despite the influx of AI solutions, and it is of paramount importance to ensure that the customer service provided is proactively considered when implementing any technological solution within an organisation.
And this is why we put Humans Before Technology.
A word about our founders...
Rich Smith
(Managing Director)
Rich Smith founded RS22 with Aaron Matthews in 2017.
RS22 allows Rich to continue to deliver the world class support he’s spent his career providing and ensure that this dedication to high-quality isn’t only found in the Technical Department.
Rich’s ethos provides an environment which allows interpersonal relationships to flourish so that business relationships can flourish too.
In his impressive career, Rich has managed the technical teams for some of the UK’s largest Information Security businesses and is proud to have maintained a flawless record delivering 100% of the SLAs over nearly two decades.
The staff at RS22 are here
To help professionals in Information Security
By acting an extension of your IT team
To mitigate or eliminate cyber threats for businesses
By provding the highest possible levels of technical and customer services
To stand with you against the Cyber Threats that organisations are facing today
By allocating you with a named Technical Account Managers so your Support knows Your Network as well as you do.
- We make the work of Humans in Information Security less stressful and more productive
- We are an #ExtensionOfYourITTeam
- We help mitigate cyber threats for businesses by discovering the best Technologies available in a vast and complicated industry
- We provide the highest possible technical and customer services from our knowledgeable, competent, and friendly team
- We offer a full welcoming, professional service that Humans need, regardless of their position or experience.
- We’re stand with you against the almost inevitable attacks from #DataBandits that organisations of all sizes are facing today. You don’t have to go it alone.
- We allocate you with a named Technical Account Managers so you can talk with the same members of the team, skipping the process of first- and second-line support and getting you directly to the people that know your network as well as you do.
What some of our clients have to say…
What some of our clients say…
Not only have they exceeded our expectation with quality support, they are quick to respond and have gone over and above to support us and our aged hardware. I can’t thank the team enough for being there when we have needed them.
Dave C
IT Services Management
RS22 support standards are some of the highest I’ve come across. Not only do they help resolve issues, they take the time to help you understand the problem in its entirety. This has been invaluable to my development
Steve D
Infrastructure Engineer
RS22 Telephone Support is fantastic and I wouldn’t consider going anywhere else.
Joel A
IT Manager
A big thank you to the guys over at RS22 Limited for their incredible work this weekend. We rely on them heavily to support our Check Point infrastructure and they have never once disappointed or let us down.
Steve S
IT Systems Administrator
Without your help Rich I don’t think we would have been where we are today, I really appreciate the time and effort you have put in.
Lee H
IT Operations Manager
Since day 1 of working with RS22 we have found their service to be excellent, responsive and with high levels of expertise and experience demonstrated with each ticket raised.
Richard S
IT Manager
With the knowledge I’ve gained from the RS22 team, I feel our business is in a far more secure place than it was before. I can sleep at night knowing that I’m doing as much as I can to reduce the risk, which is about the best litmus you can get.
Mike D
Technical Manager
Reliable. Secure.
RS22
Unit 5, Three Spires House, Station Road, Lichfield, Staffordshire. WS13 6HX